Technology Support for Students and Families

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What to Do Before Contacting Technology Support

There are many things that could cause a problem with your device. No matter the cause, troubleshooting is often a process of trial and error. Prior to contacting Tech Support we suggest restarting your computer

Restarting your device can solve a lot of basic issues. It will force programs to close and may trigger software updates. This is a time-saver. When you contact Tech Support, you can let us know you’ve already completed this troubleshooting tip.

To restart your BSD computer:

Step 1

Step 2

Step 3

Take notes about (or pictures of) error messages

If your device gives you an error message, write down as much information as possible. The exact wording and/or image of the error message can be helpful for Tech Support to troubleshoot more effectively.

To take an image of the error message:

Click on the error message you want to capture.
Press and hold down the Alt key, then press the PrtScn (or PrintScreen) key. This copies the error message window to the Clipboard. Open an email or Word document and paste the image (press Ctrl key and V keys at same time) into the document to send to Tech Support.

Summer 2025 Laptop and iPad Reimaing

All elementary students’ BSD-issued laptops or iPads will be collected over the summer for reimaging. During this process, devices will be wiped and reset with a new operating system, Microsoft Office and other programs.

Important: All student data will be deleted. Please save all files to OneDrive. If students need help backing up their data, they should contact their school’s technology specialist.

Eighth- and 12th-grade students will return BSD-issued laptops and peripherals to their schools.

All other secondary students will keep their laptops over the summer.

Students who are not returning to the Bellevue School District this fall must return their BSD-issued laptops and peripherals to their schools.

Elementary Students

Students current in grades…	Will…	Why…?
Kindergarten	TURN IN their iPad	These students will continue using iPads in 1^st grade.
1st grade	TURN IN their iPad	2^nd grade students will be getting laptops in the fall.
2^nd – 4th grades	TURN IN their laptop to the classroom cart. This includes laptop and ALL accessories – power cord and stylus.	These devices will be reimaged.
5th Grade	TURN IN all district equipment to the school. This includes laptop and ALL accessories – power cord and stylus.	5th Graders will receive new devices in the fall at their Middle Schools These devices will be reimaged.

Secondary Students

Students current in grades…	Will…	Why…?
8th & 12th grade	TURN IN all district equipment to the school. Back up your OneDrive and OneNote to an external drive if you want your data for future reference prior to returning the laptop. Student accounts will stay active for 90 days after graduation. This includes the laptop and ALL accessories – power cord and stylus.	8th Graders will receive new devices in the fall at their High Schools

Frequently Asked Questions:

What if my student is taking Summer School, can they keep their device?

No, summer school students should turn in their laptop at the end of the school year. Students attending summer school will be issued a laptop at Sammamish High School on July 8th, the first day of summer school.

What if my student needs a computer and is not attending summer school?

All students who need a summer loaner can check out a laptop for summer from Sammamish High School Library on July 10th - July 18th, 9am - 3pm - no appointment necessary.

What if my student can’t return their device by June 24th.

Laptops and all accessories can be dropped off at the Helpdesk from 8:00 - 3:00 daily at:

NOTE: all schools and district offices will be closed Wednesday, June 19th in observance of Juneteenth.

What if a student is attending Running Start?

Bellevue College last day of finals is Thursday, June26th. Running Start students will return their laptops to the Helpdesk from 8:00 - 3:00 daily at:

12241 Main Street
BLDG 4
Bellevue WA 98005
425-456-4321

Get Help with Technology

Students and families can get technology support by phone, email, or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.

Phone

Monday through Friday: 7 a.m. to 4:30 p.m.
Parents and students call (425) 456-4321

Email

Monday through Friday: 7 a.m. to 4:30 p.m.
Parents email parenthelp@bsd405.org
Students email studenthelp@bsd405.org

In-Person

Students may visit the Technology Specialist at their designated school for in-person technology support. They may contact their school for details. Contact information is available on each school’s website.

Bellevue Digital Discovery students who need technology support can email studenthelp@bsd405.org from their BSD email account. If their BSD laptop is broken, students may also send an email from their BSD account using another device by logging in to their email at office365.

Note: Students leaving the District may turn in devices and peripherals including laptops, laptop bags, hotspots, power adapters, and styluses to the school they attended last year. Visit the school’s website for information regarding summer office hours.

Access to Technology and the Internet

In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.

Student Device Setup Guides

Here are setup guides to help students get started with their district-issued iPads and laptops.

iPads: Grades K-1

Laptops: Grades 2-12

Help with Microsoft Teams

Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.

Student Guides

Family Guides

Distance learning with Office 365: Guidance for parents and guardians | Aprendizaje a distancia con Office 365: Instrucciones para padres y tutores

Login Support for Elementary Families

Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.

Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).