Technology Support for Students and Families
What to Do Before Contacting Technology Support
There are many things that could cause a problem with your device. No matter the cause, troubleshooting is often a process of trial and error. Prior to contacting Tech Support we suggest restarting your computer
Restarting your device can solve a lot of basic issues. It will force programs to close and may trigger software updates. This is a time-saver. When you contact Tech Support, you can let us know you’ve already completed this troubleshooting tip.
To restart your BSD computer:
Summer 2025 Laptop and iPad Reimaging
All elementary students’ BSD-issued laptops or iPads will be collected over the summer for reimaging. During this process, devices will be wiped and reset with a new operating system, Microsoft Office and other programs.
Important: All student data will be deleted. Please save all files to OneDrive. If students need help backing up their data, they should contact their school’s technology specialist.
Eighth- and 12th-grade students will return BSD-issued laptops and peripherals to their schools.
All other secondary students will keep their laptops over the summer.
Students who are not returning to the Bellevue School District this fall must return their BSD-issued laptops and peripherals to their schools.
Elementary Students
Students current in grades… |
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Kindergarten |
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1st grade |
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2nd – 4th grades |
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5th Grade |
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Secondary Students
Students current in grades… |
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8th & 12th grade |
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Frequently Asked Questions:
- What if my student is taking Summer School, can they keep their device?
- No, summer school students should turn in their laptop at the end of the school year. Students attending summer school will be issued a laptop at Sammamish High School on July 8th, the first day of summer school.
- What if my student needs a computer and is not attending summer school?
- All students who need a summer loaner can check out a laptop for summer from Sammamish High School Library on July 10th - July 18th, 9am - 3pm - no appointment necessary.
- What if my student can’t return their device by June 24th.
- Laptops and all accessories can be dropped off at the Helpdesk from 8:00 - 3:00 daily at:
NOTE: all schools and district offices will be closed Wednesday, June 19th in observance of Juneteenth.
- What if a student is attending Running Start?
- Bellevue College last day of finals is Thursday, June26th. Running Start students will return their laptops to the Helpdesk from 8:00 - 3:00 daily at:
12241 Main Street
BLDG 4
Bellevue WA 98005
425-456-4321
Get Help with Technology
Students and families can get technology support by phone, email, or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.
Phone
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Monday through Friday: 7 a.m. to 4:30 p.m.
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Parents and students call (425) 456-4321
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Monday through Friday: 7 a.m. to 4:30 p.m.
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Parents email parenthelp@bsd405.org
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Students email studenthelp@bsd405.org
In-Person
Students may visit the Technology Specialist at their designated school for in-person technology support. They may contact their school for details. Contact information is available on each school’s website.
Bellevue Digital Discovery students who need technology support can email studenthelp@bsd405.org from their BSD email account. If their BSD laptop is broken, students may also send an email from their BSD account using another device by logging in to their email at Microsoft365.
Note: Students leaving the District may turn in devices and peripherals including laptops, laptop bags, hotspots, power adapters, and styluses to the school they attended last year. Visit the school’s website for information regarding summer office hours.
Access to Technology and the Internet
In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.
Sign up for the Federal Communications Commission's new Emergency Broadband Benefit Program..
Student Device Setup Guides
Here are setup guides to help students get started with their district-issued iPads and laptops.
iPads: Grades K-1
Help with Microsoft Teams
Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.
Student Guides
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Accessing School Online via Microsoft Teams (PDF) | Acceso a la escuela en línea a través de Microsoft Teams (PDF) | 通过Microsoft Teams 在线访问学校 (PDF)
Family Guides
Login Support for Elementary Families
Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.
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Learn more: Family login information (PDF) | Spanish (PDF)
Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).