Technology Support for Students and Families

Topic is this Section:

What to Do Before Contacting Technology Support

There are many things that could cause a problem with your device. No matter the cause, troubleshooting is often a process of trial and error. Prior to contacting Tech Support we suggest restarting your computer

Restarting your device can solve a lot of basic issues. It will force programs to close and may trigger software updates. This is a time-saver. When you contact Tech Support, you can let us know you’ve already completed this troubleshooting tip.

To restart your BSD computer:

Step 1

Step 2

Step 3

Take notes about (or pictures of) error messages

If your device gives you an error message, write down as much information as possible. The exact wording and/or image of the error message can be helpful for Tech Support to troubleshoot more effectively.

To take an image of the error message:

Click on the error message you want to capture.
Press and hold down the Alt key, then press the PrtScn (or PrintScreen) key. This copies the error message window to the Clipboard. Open an email or Word document and paste the image (press Ctrl key and V keys at same time) into the document to send to Tech Support.

Get Help with Technology

Students and families can get technology support by phone, email, or in-person. All students have access to the district’s Student How-To Guides online. Sometimes, restarting a device can solve basic issues.

Phone

Monday through Friday: 7 a.m. to 4:30 p.m.
Parents and students call (425) 456-4321

Email

Monday through Friday: 7 a.m. to 4:30 p.m.
Parents email parenthelp@bsd405.org
Students email studenthelp@bsd405.org

In-Person

Students may visit the Technology Specialist at their designated school for in-person technology support. They may contact their school for details. Contact information is available on each school’s website.

Bellevue Digital Discovery students who need technology support can email studenthelp@bsd405.org from their BSD email account. If their BSD laptop is broken, students may also send an email from their BSD account using another device by logging in to their email at office365.

Note: Students leaving the District may turn in devices and peripherals including laptops, laptop bags, hotspots, power adapters, and styluses to the school they attended last year. Visit the school’s website for information regarding summer office hours.

Access to Technology and the Internet

In service of equity, we are committed to ensuring all K-12 students have a device and Internet access. This applies to all students, regardless of the instructional model you selected (temporary remote/hybrid or virtual). We issued iPads to students in grades K-1 and laptops to students in grades 2-12. This provides all students access to continued learning, engagement and connection opportunities.

Student Device Setup Guides

Here are setup guides to help students get started with their district-issued iPads and laptops.

iPads: Grades K-1

Laptops: Grades 2-12

Help with Microsoft Teams

Microsoft Teams is our Learning Management System (LMS). It is a communication and collaboration platform used by all K-12 teachers. Students join class meetings, access and submit assignments, and connect with classmates and educators. Explore the resources below.

Student Guides

Family Guides

Distance learning with Office 365: Guidance for parents and guardians | Aprendizaje a distancia con Office 365: Instrucciones para padres y tutores

Login Support for Elementary Families

Our K-5 students have a number of applications that house digital curriculum, adaptive literacy and math software, and supplemental resources.

Watch the Aug. 31 elementary technology webinar on YouTube and review the slides (PDF).