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BREADCRUMB

Interpretation and Translation Services

 Watch the Introduction to BSD’s MLL Programs Models video on (YouTube)

You’re an important part of your child’s education!

 Remember, schools must communicate with all parents, including limited-English proficient parents, in a language they can understand.

This includes notification about all programs, services, and activities that are called to the attention of other parents. Schools may not rely on or ask students, siblings, or other children to interpret for parents. It’s the school’s obligation to plan for and provide competent, adult interpreters and translators to communicate with parents at no cost. Check out the OSPI website.

If you have any questions or would like to request an interpreter or translation, your school can help. You can ask anyone in the school for help

 Download the “We can help you in your language!” Poster (PDF)

 Contact Us

Welcome Families!

BSD recognizes that communication and partnership with parents and guardians is vital for the educational success of students. We are committed to improving meaningful, two-way communication and promoting access to district programs, services and activities for students and parents/guardians who require communication in a language other than English at no cost to the family.

 

For translated versions of this website, please see the language list in the upper right corner of this website.

View the Language Access Notification in Your Language

What is Language Access?

Language access describes services and supports that address communication barriers between individuals who cannot yet speak, understand, read, or write effectively in a shared language.

Language Access Services*:

These services are available at no cost!

  • Oral Interpretation:
    • Face to face (In-Person)
    • Remote via phone, Teams, Zoom, and other video platforms.
    • Transcription and multimedia
  • Written document translation:
    • Done by human.
    • Done by Machine (including in messaging apps)
    • Done by Human/Machine Combo

*BSD work with trained interpreter and translator employees to ensure the quality and the confidentiality of language access services.

ASK FOR THE INSTANT LANGUAGE ASSISTANT AT YOUR SCHOOL!

  • Real-time Machine Interpretation
  • Supports 250 languages.
  • Can be used for:
    • one-on-one conversations
    • Can be used broadcast (for parents’ presentations having different languages)
    • Can be used remotely scanning a QR code.
  • Supports people with disabilities including, the deaf, hard of hearing, deafblind and people with mobility disabilities.

How do families request language access services at no cost?

If you need interpretation or translation to understand information from your child’s school or to communicate with your child’s school:

  • Ask for an interpreter at the school’s front desk, or ask if the staff person can get an interpreter on the telephone using Language Line Solutions (Instant telephonic interpretation services).
  • Call the school’s main phone number and ask for an interpreter.
  • Send a short email (in English or in your own language) asking for someone to call you, with an interpreter, to plan a meeting or talk about a question or concern.

Example email to request an interpreter:

Dear Teacher (or Principal, Counselor, Nurse): My name is ____ I am the parent of ____. I want to talk with you about my child. Can you please call me with an interpreter? My phone number is: ____. Thank you.

  • If you receive a written notice, an email, or other document in English and you do not understand it, ask the person who sent it for a translation into your language.
  • If the person cannot provide a full written translation in time, ask to meet with a school staff person and an interpreter to have the document orally translated, with enough time for you to take notes.

If you have additional questions, or need help getting interpretation or translation, contact:


Families with students receiving special education services:

If you need an interpreter for a special education meeting or translation of a special education document, please request one through your case manager. If you do not know who your case manager is, you can look it up on ParentVue or contact the Special Education Family Liaison for assistance. You can email her at SpecialEdLiaison@bsd405.org in your preferred language.

Parents Rights in Terms of Language Access.

Parents have the right to receive important information from schools in a language they can understand. Bellevue School District must provide interpretation and/or translation services, when needed, to communicate with parents who have limited English (including parents with limited speaking, listening, reading or writing fluency in English).

More information on Language Access Rights can be found at the following links:

These Are Your Rights!

Under state and federal civil rights laws, you have the right to access information in your language. Please know that the school may not retaliate against you or your child for sharing concerns or filing a complaint.


You can receive a copy of the district’s language access policy and procedure in any school or district office. You can also read them online here:

View the policies as a Printable PDF:

Concerns and Complaints

If you have concerns about the school’s interpretation or translation services—or if you were not offered an interpreter or translation you needed—you have several options.

Talk with your principal or a school employee you are comfortable with. A discussion with your school principal is often the best first step to address your concerns. Explain what happened, and let the principal know what they can do to help resolve the problem.

Talk with your school district. You can also contact the Bellevue School District’s Civil Rights Compliance officer Nancy Pham at (425) 456-4040 or phamn@bsd405.org to share your concerns.

Ask for help resolving your concerns. You can also contact these agencies for more information about your rights or for assistance to resolve your concerns.

You can file a complaint. To file a complaint, explain what happened in writing—in any language—and send it to the district by mail, email, or hand delivery. Make sure to keep a copy for your records. Within 30 calendar days, the district will investigate your complaint and respond to you in writing. Learn more about your complaint options.

Equity and Civil Rights Office
Office of Superintendent of Public Instruction
360-725-6162 | k12.wa.us/equity


Office of the Education Ombuds
1-866-297-2597 | oeo.wa.gov